联系电话
第一次发送邮件的新客户不回复
已经邮件沟通过的老客户不回复
// 一个思维—销售漏斗
// 两种解决方法
// 两篇跟进模板
Hi John,
I would like to follow up with the status of the last quotation I sent dated xx/xx/ xxxx.
May I know if your team is ready to make decision on the item purchase? Is there anything you need to know from us further? (直接问询问对方的决定)
Beside, we would like to know how do we ranked in term of pricing compare to all your other quotation? We always keen on keeping ourselves competitive and offer the best to our customer. Is it something that you could share with us?(问自己价格怎么样只为提升自己的竞争力和服务,很多采购都可以接受这一点的。你很有可能从他那边得到一个真实的答案,也有可能借此打开一个本来没有希望的生意。)
2.
How can we help you solve [business challenge]?(标题直击对方的需求点)
Hi ,John
Great meeting you yesterday and learning more about the [Company Name] story. ( 一般跟进几次的老客户都会有了解到他们的企业发展历史,可以借这个话题往下聊)
I’ve been thinking about your struggle with [business challenge] more, and I think we could help you solve problems by thinking through [your solution]. There are a ton of companies just like yours using our [new product] which helps with [value of product].(承上启下,因为从他们的公司情况了解到他们现在遇到的问题,从而引出自己的产品可以帮助解决,很自然的过渡)
Would you be able to hop on a call sometime this week to discuss more? I can also introduce you to a few of our customers that were experiencing the same issues with their teams prior to using our product.(然后提出方便的话直接电话讨论还能说一些客户使用这些产品之前的时候也遇到了同样的问题,勾起对方的兴趣,肯定也想知道到底怎么解决的,也省去再等邮件下次回复的时间)